Refund and Cancellation Policy

Effective Date: 25^th August 2023

We want to ensure a satisfactory shopping / service experience for all our valued customers at Betterwiser This Refund and Cancellation Policy outlines the guidelines and procedures for requesting a refund or cancelling an order placed through our website. By placing an order with us, you agree to abide by this policy.

1. Cancellation Policy:

1.1. Order Cancellation Eligibility:

– Orders placed through our website are eligible for cancellation within 6 hours from the time of order placement.

– Custom or personalized orders may have different cancellation eligibility, depending on the production stage. Most of the orders for personalised product or services are not cancellable. Please contact our customer support for further assistance.

1.2. How to Request a Cancellation:

– To request a cancellation, customers must contact our customer support team via [email/phone number] during our business hours.

– Please provide your order number and relevant details to expedite the cancellation process.

1.3. Refund Process for Cancelled Orders:

– If the cancellation request is made within the eligible time frame, we will initiate the refund process within 7 business days.

– Refunds will be issued using the original payment method used during the order placement.

– Depending on the payment method and financial institution, it may take 7-10 business days for the refunded amount to reflect in your account.

1.4. Orders Already Processed:

– If an order has already been processed or is in the processing stage at the time of cancellation request, we regret that we cannot cancel the order, even if this is within the limit of 6 hours as mentioned above.

1.5. Exceptions:

– Some products or services may have specific cancellation policies or may be non-cancellable due to their nature. These exceptions will be clearly stated on the product page or during the checkout process.

2. Refund Policy:

2.1. Order Eligibility for Refunds:

– Customers are eligible for a refund if the product received is damaged, defective, or significantly different from what was described on our website. However, in this case, cancellation charges may apply which Customer Support team will inform at the time of request for cancellation of order

– Refunds may also be issued for orders cancelled within the eligible time frame, as stated in the Cancellation Policy (Section 1).

2.2. How to Request a Refund:

– To request a refund, customers must contact our customer support team via [email/phone number] within 6 hours from the order date and time.

– Please provide your order number, details of the issue, and any supporting evidence / reason to facilitate the refund process.

2.3. Refund Process for Eligible Orders:

– Upon verification and approval of the refund request, we will initiate the refund process within 7 business days.

– Refunds will be issued using the original payment method used during the order placement.

– Depending on the payment method and financial institution, it may take 7-10 business days for the refunded amount to reflect in your account.

2.4. Non-Refundable Items / services:

– Certain items, such as downloadable products, personalised services, are non-refundable.

– Certain products or services are specially customised and tailored to suit your personalised need and it is not possible for us to cancel such type of orders.

– If we incur third-party disbursements or out-of-pocket expenses on your behalf, these expenses are generally non-refundable once incurred

2.5 For some products or services, we may ask for advance payment or retainers before commencing work on your behalf. Any unutilized portion of the advance payment will be refunded to you, subject to applicable deductions as outlined below.

3. Communication:

Our customer support team will acknowledge all cancellation and refund requests and provide necessary updates throughout the process.

4. Right to Cancel by Betterwiser:

In exceptional circumstances, Betterwiser reserves the right to cancel an order if we encounter issues such as product or service unavailability, payment discrepancies, or suspicious activity. If such a situation arises, customers will be promptly notified, and a full refund will be issued.

5. Changes to the Policy:

This Refund and Cancellation Policy are subject to change without prior notice. It is the customer’s responsibility to review this policy periodically to stay updated on any modifications.

6. Contact Information:

For any questions or assistance regarding order cancellations or refunds, please feel free to contact our customer support team at below details.

Thank you for choosing Betterwiser, and we look forward to serving you.